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Amazon services
From complete account management to brand protection and PPC planning, Matlance delivers expert solutions that help sellers increase revenue, improve visibility, and achieve long-term growth.
Amazon Suspension Appeal and Reinstatement
Get back to selling quickly with appeals that work. We find the reason for your suspension and prepare a clear plan of action. We also handle all communication with Amazon until your account or listing is restored.
- Reduce downtime and recover lost revenue
- Professionally written appeals aligned with Amazon policies
- Direct support from specialists experienced in Amazon enforcement
Suspension appeal & reinstatement service includes:
Suspension Diagnosis
We review your account or listing to find the exact reason for the suspension and related issues.
Plan of Action Development
We create a clear plan that answers Amazon concerns, explains corrective steps, and shows your commitment to compliance.
Document Preparation and Submission
We prepare all required documents and submit the appeal to Amazon for you.
Follow-Up and Case Management
We track your appeal, reply to Amazon requests, and continue working until the case is resolved.
Performance Metrics Recovery
We help fix issues linked to poor seller performance. This includes order defect rate, late shipments, and cancellations.
IP Complaints Resolution
We help resolve intellectual property issues by working with rights owners and Amazon Legal teams. This lowers the risk of permanent suspension.
Suspension Prevention Program
We monitor your account and provide compliance guidance. This helps prevent future suspensions before issues grow.
Who this is for
Brands
Brands facing account or listing suspension and needing fast reinstatement.
Teams
Teams that want to avoid the complexity of the appeal process.
Founders
Founders who want experts to manage appeals from start to finish.
Proof that the right strategy works
Proof that the right strategy works
213% increase in 1 month
- Orders increased three times
- Page views doubled
- Total sales grew by 118 percent
Running this brand became easier after working with the team. The difference was clear from the start. They were proactive, knowledgeable, and truly cared about growth. The results spoke for themselves.
Christopher R.
Owner
Owner
FAQs
Why does Amazon suspend seller accounts?
Amazon may suspend accounts due to policy violations, poor performance metrics, IP complaints, or verification issues. In some cases, the reason is not clearly explained.
What is the first step after an Amazon suspension?
Read the suspension notice carefully and avoid sending multiple appeals. Identify the issue and prepare a clear Plan of Action.
What makes an Amazon appeal successful?
A strong appeal explains the root cause, outlines corrective steps, and shows how the issue will be prevented in the future.
How long does Amazon take to review an appeal?
Some appeals are reviewed within one to two days, while others may take several weeks. A follow-up is usually needed after seven days.
What should I do if my appeal is rejected?
You can submit a revised Plan of Action. Focus on clarifying the rejection reason or seeking expert guidance.
Don’t see your answer here? Schedule a call with us!